Banks and credit unions say they're growing more fluent in AI
A survey of 206 banking professionals found that half of financial institutions are at least moderately literate in AI, with national banks leading the way. Many institutions are still developing metrics to measure AI literacy among their workforce.
A survey of 206 banking professionals in March 2026 found that 50% of financial institutions are at least moderately literate in AI. National banks reported the highest AI literacy, with 73% saying they are moderately to very literate. Most institutions are building AI-related skills through informal knowledge sharing and on-the-job learning. The top skill in demand is understanding what AI tools can do and how to use them. Many respondents lack a metric to measure AI literacy, with 27% not tracking it at all. Others measure progress through qualitative efforts, usage, and adoption. Some banks are investing in venture funding to develop AI applications, with Citi Ventures exploring AI for frontline and back-office functions. The survey highlights the growing importance of AI in the banking sector and the need for institutions to develop effective metrics to measure AI literacy.
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