AI "agents" can do your shopping. Should you let them?
AI 'agents' can perform tasks such as shopping, but experts warn of potential risks, including data exposure and financial losses. Major US companies like American Express, Amazon, and Walmart are developing AI commerce services despite these concerns.
Artificial intelligence 'agents' are being developed to perform tasks such as shopping, but experts warn of potential risks. These risks include data exposure and financial losses due to errors or hacking. Major US companies like American Express, Amazon, and Walmart are pushing ahead with AI commerce services. American Express has announced new services to verify AI agent identities and protect customers from errors. Amazon's 'Rufus' AI assistant can track prices and complete purchases, while Walmart's 'Sparky' can help consumers find products and order them. A quarter of Americans aged 18-39 have tried using AI for shopping or research. However, mishaps have occurred, such as a San Francisco startup founder being charged $30,000 for a speaking opportunity at the World Economic Forum. Experts say that while AI is capable of shopping, it's not yet trustworthy due to potential errors and security risks.
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