AI chatbot use for health information up 16% from 2024: Rock Health survey
A new report from Rock Health found that 32% of respondents used AI chatbots to find health information, up from 16% in 2024. The survey of 8,000 US adults also found that AI users most frequently search for treatment options and pre-diagnosis based on symptoms.
Consumers are increasingly using AI chatbots for health information. A recent survey found that 32% of respondents used AI chatbots, up from 16% in 2024. The survey polled 8,000 US adults on their attitudes and behaviors toward digital health tools. ChatGPT and Gemini were the most-used AI chatbots for health information. AI users search for treatment options and pre-diagnosis based on symptoms. The report notes concerns surrounding clinical accuracy and declining use of disclaimers.
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