AI customer service startup Netomi raises $110 million
Netomi, a California-based AI customer service startup, has raised $110 million in a Series C funding round led by Accenture Ventures. The company will use the funds to invest in customer deployments and research and development.
Netomi, a California-based AI customer service startup, has raised $110 million in a Series C funding round led by Accenture Ventures. The funding was announced by CEO Puneet Mehta at Reuters' Momentum AI Summit in New York. Netomi uses AI models from OpenAI, Anthropic, and Alphabet's Google to improve customer service for companies like United Airlines and Paramount. The company has raised over $160 million since its founding and employs around 170 people. As part of the funding round, media entrepreneur Jeffrey Katzenberg has joined Netomi's board of directors, and Accenture has begun a partnership with the startup. Netomi plans to use the funds to invest in customer deployments and research and development, with a focus on deploying AI agents that can preemptively solve customer problems.
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