Anoka County using artificial intelligence to screen non-emergency calls
Anoka County is testing an artificial intelligence program to screen non-emergency 911 calls, aiming to free up call-takers to handle urgent emergencies. The $60,000 AI system is expected to be active by mid-May, handling around 733 non-emergency calls daily.
Anoka County is implementing a $60,000 artificial intelligence program to screen non-emergency 911 calls. The county receives 733 non-emergency calls daily, which tie up call-takers' lines. The AI system is designed to handle these calls, allowing call-takers to focus on life-threatening emergencies. The program is currently in the testing phase and is expected to be active by mid-May. When active, the AI system will transfer callers to a human 911 call-taker and provide a transcript of the conversation. The goal is to answer 911 calls in under 10 seconds.
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