Azerbaijan’s Bank ABB launches AI Conversational Banking assistants AI-nur and AI-khan

Bank ABB, a leading financial institution in the South Caucasus, has officially rolled out AI-nur and AI-khan, its voice-enabled AI banking assistants, following a successful beta testing phase. The service is now accessible to all customers, marking one of the first voice-based AI banking solutions in Azerbaijan and the regional banking sector. Over 230,000 users have already interacted with the AI, generating more than 2.5 million transactions. The AI assistants enable customers to perform banking tasks using natural voice commands, such as transferring funds between accounts or blocking cards, by simply speaking the recipient’s name or security instructions. The system identifies contacts saved in the user’s phone and processes transactions securely within Bank ABB’s digital infrastructure. This integration aligns with the bank’s strategy to modernize its digital ecosystem, making banking more intuitive and efficient. Bank ABB reports that its AI-driven models, totaling 180 generative and predictive tools, have contributed over 35 million AZN in financial benefits. Security remains a priority, with all operations conducted under the bank’s high-standard cybersecurity protocols to protect customer data and transactions. The bank plans to expand AI-nur and AI-khan’s capabilities in the near future, adding more features to streamline access to banking services. The initiative reflects Bank ABB’s commitment to advancing AI in digital banking across Azerbaijan and the broader South Caucasus region. For more details, customers can visit Bank ABB’s official website or follow the bank’s social media channels.