Call centres: Are you talking to AI?
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The use of artificial intelligence in call centers is increasing, potentially replacing human workers and causing problems in countries like India and the Philippines. Approximately 17 million people work in call centers globally.
The rise of artificial intelligence in call centers is changing the way companies handle customer inquiries. Millions of people worldwide work in call centers, but AI is increasingly being used to handle calls, potentially replacing human workers. In countries like India and the Philippines, call center jobs are a significant part of the economy. The impact of AI on these jobs is a concern, with some workers fearing for their future. According to estimates, around 17 million people work in call centers globally. As AI technology advances, it is likely to have a significant impact on the call center industry.
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