CEOs starting to find AI productivity gains ‘underwhelming,’ survey finds
A survey by Globalization Partners reveals 73% of executives find AI software investments underwhelming, with 70% demanding productivity gains in 2024 or risk scaling back spending. Nearly 9 in 10 executives say AI usage lacks real business value and may even increase employee workloads due to monitoring demands.
A global survey of 2,850 business executives by payroll platform Globalization Partners highlights growing skepticism about artificial intelligence (AI) productivity gains. According to the findings, 73% of executives report that their returns on AI software investments have been underwhelming, failing to meet expectations. The survey also reveals that 70% of executives expect to see measurable productivity improvements this year, or they will reduce their AI spending. Most businesses are concerned AI is not delivering real efficiency, with 88% of executives noting employees use AI only to appear busy, meeting minimum usage mandates without adding value. The survey further indicates AI adoption may be counterproductive, as 69% of executives say employees now spend more time monitoring, reviewing, or updating AI-generated work, creating a hidden workload burden. Despite these frustrations, 69% of U.S. HR executives still view AI as a long-term structural shift in business operations. However, 82% of all surveyed executives acknowledge AI has lowered their perceived value of human employees, signaling a potential shift in workforce dynamics. The report suggests AI’s promised efficiency gains may be offset by increased oversight tasks, undermining its intended productivity benefits. Executives express concerns that current AI implementations fail to deliver meaningful business value while adding administrative burdens to employees.
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