Disney Has a New Theme Park Leader. Here's His Vision For Guest Experience
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Disney's theme park division has a new leader, Thomas Mazloum, who brings a deep hospitality background and plans to enhance the guest experience. Mazloum has been promoted to Chairman of Disney Experiences, overseeing all Disney theme parks and cruise ships globally.
Disney has appointed Thomas Mazloum as the new Chairman of Disney Experiences, replacing Josh D'Amaro. Mazloum brings a deep hospitality background, having previously led Disneyland Resort and Disney Signature Experiences. He implemented guiding principles at Disneyland that will now be applied to the broader Disney Experiences business. Mazloum's experience includes running Crystal Cruises and leading Walt Disney World Resort Hotels during their reopening after the pandemic. He has a wide perspective on serving various guest segments, from annual pass holders to ultra-luxury visitors. Jill Estorino has taken over as President of Disneyland Resort, transitioning from her previous role at Disney Parks International.
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