Firm unveils AI platform for election monitoring
Crown Softech Ltd has launched WaFlo, an AI-powered communication platform to support electoral processes and business operations. The platform integrates Meta Business APIs to manage customer and public communications from a centralized system.
Crown Softech Ltd has unveiled WaFlo, an Artificial Intelligence-powered communication platform. WaFlo is a 'Software-as-a-Service' solution that integrates Meta Business APIs across WhatsApp, Instagram, and Messenger. The platform aggregates messages from messaging applications and social media comment sections into a single dashboard. It deploys AI to automate responses to frequently asked questions and route complex issues to appropriate personnel. The platform can be used by electoral bodies and civic organisations to disseminate verified information and manage voter engagement. It was developed with a focus on security, transparency, and responsible use of AI.
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