Firstsource Launches Kairos -- The Operating System Powering Intelligence That Operates
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Firstsource Solutions Limited has launched Kairos, an operating system that powers intelligence for enterprises. Kairos is designed to close the gap between AI's capability and operational reality by re-engineering how work gets done.
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, has launched Kairos, an operating system that powers Intelligence That Operates. Kairos is an embedded intelligence engine that designs, builds, and operates agentic workflows across enterprise transformation. The gap between enterprises winning with AI and those still waiting has reached 540 basis points in operational performance. Kairos closes this gap by re-engineering how work gets done, rather than layering AI onto legacy structures. Firstsource's clients have seen measurable impact, including a 66% productivity gain in healthcare revenue cycle management and 25% cost savings in financial services. Kairos operates through a multidisciplinary team embedded inside client operations, with commercial terms tied to measurable outcomes.
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