Freshworks to cut 11% jobs as AI reshapes software industry
Freshworks is cutting 11% of its workforce, or about 500 jobs, due to industry disruptions caused by rapid advances in artificial intelligence. The company's shares were down more than 8% in extended trading following the announcement.
Freshworks, a business-software company, is cutting 11% of its workforce, or about 500 jobs, as it navigates industry disruptions caused by artificial intelligence. The company's shares fell over 8% in extended trading. CEO Dennis Woodside said the decision was driven by AI use in product and engineering, as well as automation of routine work. Over half of Freshworks' code is now written by AI. The restructuring will affect departments globally and is expected to result in one-time charges of about $8 million. Freshworks had around 4,500 full-time employees as of December 31, 2025.
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