FTC orders e-commerce platforms to revise unfair user terms
South Korea's Fair Trade Commission (FTC) ordered seven major e-commerce platforms to revise unfair user terms to better protect consumer rights. The FTC identified 11 types of unfair clauses across four categories used by platforms operated by companies including Coupang Inc. and Naver Corp.
South Korea's antitrust regulator, the Fair Trade Commission (FTC), has ordered changes to unfair terms used by seven major e-commerce platforms. The FTC reviewed user agreements and identified 11 types of unfair clauses across four main categories used by platforms operated by Coupang Inc., Naver Corp., Kurly Corp., SSG.com, Gmarket, 11Street, and Nol Universe Co. The companies agreed to revise the terms following the regulator's recommendations. The changes aim to strengthen consumer protections and ensure safer handling of personal data by platform operators. One of the clauses involved Coupang's former policy that prevented users from receiving refunds for prepaid Coupay Money balances after account termination. A joint public-private investigation found that this issue had impacted more than 33.6 million accounts, not just 3,000 as initially stated by Coupang.
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