GCCs turn outcome-driven
India's Global Capability Centres (GCCs) are expected to reach $105 billion by 2030 and employ over 2.8 million people, driven by integration, AI, and outcome-led models. GCCs are shifting from cost optimisation to driving transformations, with 92% of leaders reporting this change.
Global capability centres (GCCs) are entering a defining era, driven by volatility and rapid technology shifts. India's GCC sector is expected to reach $105 billion by 2030 and employ over 2.8 million people. Leading GCCs integrate the enterprise, extract insights from data, and enable confident decisions. Agentic AI is accelerating this shift, enabling real-time monitoring and action. GCCs are adopting AI, with 58% already investing and 29% planning to within a year. In pharmaceuticals and life sciences, GCCs using AI and advanced analytics have shortened drug development timelines from 10-15 years to 9-13 years. GCCs that unite people with agentic AI, foster collaboration, and align with long-term goals can redefine success in their industries.
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