Hybrid care gains ground as patients favour AI-backed doctors: What it means
A study by Boston Consulting Group found that patients prefer doctors supported by AI rather than being replaced by it, with 60% of people globally already using AI for health tasks. However, trust remains a primary barrier to the expansion of AI-led care.
A recent study by Boston Consulting Group surveyed over 13,000 consumers across 15 countries and found that patients prefer a hybrid care model where doctors are supported by AI. Nearly 60% of people globally already use AI for health tasks, primarily through chatbots and wearables. The study notes a shift towards more advanced AI tools that can book appointments and manage referrals. However, trust remains a significant barrier, with 62% of consumers concerned about data privacy and 59% worried about the reliability of AI-provided advice. Younger consumers, such as Gen Z and Millennials, are more likely to use AI for health-related tasks. The report recommends that health systems build secure data sharing platforms and adopt agile experimentation to respond to these shifts.
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