ixigo introduces AI-native app with conversational assistant and agentic features
Travel platform ixigo launched an AI-native app featuring a conversational assistant called TARA, enabling voice, text, and tap-based flight and hotel bookings while offering personalized recommendations and proactive travel updates. The update also introduces Trip Mode for centralized travel information and agentic AI flows to automate tasks like boarding pass distribution and refund alerts, with support for English, Hindi, and Hinglish.
Travel booking platform ixigo has rolled out an AI-driven redesign of its mobile app, centered around a conversational assistant named TARA. The update replaces traditional search filters with voice, text, or tap-based interactions, allowing users to plan multi-city trips and book flights or hotels through natural language queries. TARA generates personalized recommendations based on user history and context, while also providing real-time updates on flight statuses, weather, and airport details like terminals and gates. A new feature called Trip Mode consolidates post-booking information—such as boarding passes, gate assignments, baggage updates, and alerts—into a single interface. It also offers contextual travel assistance, like departure timing suggestions adjusted for traffic conditions. The app’s AI can monitor schedules, issue delay or cancellation alerts, and handle refund processes, with some features requiring user opt-in. The assistant supports English, Hindi, and Hinglish, with plans to add more languages. Agentic AI flows automate background tasks, including sending boarding passes to digital wallets and integrating them with government-backed identity systems where available. The app’s homepage now displays personalized content based on user behavior and travel history, alongside a refreshed design with a dark mode option. The redesign aims to streamline the travel journey by reducing manual navigation, while proactive AI features enhance convenience. ixigo’s update positions it as a leader in AI-integrated travel solutions, combining automation with user-friendly interactions.
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