MARTA system upgrades lead to long lines for reduced fare riders
MARTA's new transit technology upgrades have caused long lines for reduced fare riders, including senior citizens and those with disabilities. The congestion was due in part to outdated addresses in the system, resulting in expired cards for some riders.
MARTA's transit technology upgrades have been put to the test one month after launch. Reduced fare card holders and mobility users experienced long lines at some stations. These riders, including senior citizens and Medicaid cardholders, require an extra verification step. MARTA mailed 38,000 new cards but some failed to reach recipients due to outdated addresses. Hundreds of trained ambassadors have been deployed to assist with the transition. Riders experiencing issues are encouraged to seek help from ambassadors during their commute.
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