More Americans Relying On AI, Social Media For Medical Advice Than Ever

A KFF poll released Wednesday reveals a sharp rise in Americans turning to AI tools for medical advice, with 29% of adults now using chatbots like ChatGPT, Google Gemini, or Claude at least once a month. This marks a near-doubling from June 2024, when only 16% reported monthly use. Meanwhile, 30% of U.S. adults use social media for health information, including one in six who do so daily, according to the survey of 2,480 adults conducted May 7–31. Most respondents (71%) still rarely or never use AI for health advice, while 69% avoid social media for medical guidance. However, 36% of those who use social media for health information follow up with a doctor most of the time, and 35% consult other online sources like WebMD. The poll also found that 36% seek social media for shared experiences with health conditions, while 35% prioritize immediate support. The findings coincide with growing AI adoption in U.S. healthcare, as hospitals and physicians increasingly integrate AI tools to improve productivity and affordability. The global AI healthcare market is expected to surge to $1.078 trillion by 2034, according to research from The Insight Partners. Yet experts caution that AI and social media can spread misinformation, with a 2025 BMJ Group report warning of harmful advice from influencers. While some argue social media and AI can complement traditional healthcare, risks remain, including inaccurate diagnoses or biased recommendations. The KFF poll highlights a trend toward digital health resources but underscores the need for caution and verification with professional medical sources.