On top of Canvas issues, Knox County Schools faces internet and phone outage
Knox County Schools in Tennessee experienced a districtwide internet and phone outage alongside disruptions to the Canvas learning platform, with some end-of-year assessments impacted. The district confirmed no full access to Canvas on May 8 while working with Instructure and pressure-testing systems, though it declined to confirm whether hackers accessed personal data.
Knox County Schools (KCS) in Tennessee faced simultaneous disruptions on May 7-8, including a districtwide internet and phone outage alongside issues with the Canvas educational platform. The Technology Department announced Canvas was not yet fully accessible to staff and students on May 8, despite the platform being back online, as they conducted pressure tests before full reopening. The district notified families and staff on May 7 that Canvas access was interrupted and later confirmed internet and phone services were down, potentially affecting end-of-year assessments. KCS attributed the incidents to cybersecurity threats, noting similar disruptions have become common across school systems, businesses, and government agencies. The district emphasized its protocols for responding to such incidents while working with Instructure, Canvas’ parent company, to restore full functionality. KCS acknowledged the risks of cyberattacks but stated it takes system protection seriously. When asked if hackers obtained personal information from Canvas accounts, the district did not immediately respond. The disruptions highlight growing concerns over digital security in educational institutions, with KCS urging patience as it resolves the ongoing technical issues.
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