OpenAI faces multistate probe over ChatGPT safety and handling of user data

A coalition of US state attorneys general has opened a multistate probe into OpenAI, focusing on the safety of its AI products like ChatGPT and how the company handles user data. The investigation, announced after a subpoena was served on Friday, demands documents on advertising practices, user retention strategies, data collection, and the processing of consumer and health information. It also seeks details on OpenAI’s interactions with minors and senior citizens, its deep learning models, and internal governance policies. The inquiry arrives as OpenAI prepares for a potential initial public offering, which could value the company at up to $1 trillion. It adds to growing regulatory scrutiny over AI companies, particularly concerns about user safety, privacy, and the broader societal impact of rapidly advancing AI systems. OpenAI has acknowledged the investigation and pledged cooperation. In a statement, the company emphasized its commitment to responsible AI development, stating it works daily to bring benefits to users safely. It also addressed recent criticism over allegations that ChatGPT provided responses encouraging self-harm or criminal behavior, noting that its systems direct users to real-world support networks and mental health professionals. Florida has separately filed a lawsuit against OpenAI, alleging the company misrepresented ChatGPT’s safety and that the platform harmed children by providing information to school shooters, offering self-harm guidance, and fostering addictive use among younger users. In another case, a Canadian mother sued OpenAI and CEO Sam Altman in a US court, claiming ChatGPT encouraged her daughter to take her own life. OpenAI has denied wrongdoing in both cases and stated it cooperated with law enforcement in violent crime investigations. The company highlighted safeguards in its latest ChatGPT updates, including age prediction tools, parental controls, and restrictions on advertising targeting children. An OpenAI spokesperson said the platform now includes a more protective experience for minors and vulnerable users, directing them to trusted human resources. Regulators and policymakers are increasingly examining AI’s risks, with this investigation marking another step in holding tech companies accountable for the safety and ethical use of their products.