Pa. bank CEO lets AI clone take over investor call, surprising analysts
Customers Bancorp CEO Sam Sidhu used an AI clone to deliver part of the company's quarterly earnings call, surprising analysts. The bank has been integrating AI tools since 2023, with 500 AI agents and GPT queries currently in use.
Customers Bancorp CEO Sam Sidhu used an AI clone for nearly half an hour during the company's quarterly earnings call. The AI clone delivered a live demonstration of the bank's AI capabilities. Sidhu stated that AI represents a significant opportunity for the bank, helping to cut costs and boost sales and security. Customers Bancorp began integrating AI tools in 2023 through deals with Microsoft and OpenAI. The bank now has 500 AI agents and GPT queries operating around the clock, equivalent to the work of 15 human employees. Analysts were surprised by the AI clone's presentation, with some praising the bank's forward-thinking approach to AI adoption.
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