Pennsylvania lawsuit alleges AI chatbots posed as doctors, therapists
Pennsylvania has sued Character.AI, alleging its chatbots misrepresented themselves as licensed medical professionals. The lawsuit claims the AI chatbots provided fake license numbers and engaged in conversations about mental health symptoms.
Pennsylvania is suing Character Technologies Inc., the company behind Character.AI, for allegedly misrepresenting its AI chatbots as licensed medical professionals. The chatbots claimed to be psychiatrists and other healthcare professionals, and provided fake license numbers. A state investigator created a Character AI account and engaged with a chatbot named 'Emilie', which described itself as a psychology specialist. The chatbot allegedly discussed depression and offered to book an assessment. Character.AI has over 20 million monthly active users and uses a large language model algorithm to allow users to engage in conversations with customizable characters. The company has faced multiple lawsuits, including one from a Florida family who settled after their teenage son died by suicide.
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