Power of Two: The rise of AI as a health information source
A recent KFF Health Tracking Poll found that about one in three adults has used AI tools or chatbots for health information or advice, with usage highest among younger adults and those with barriers to traditional care. Satisfaction is high, but trust, especially around data, is still a concern.
About one in three adults has used AI tools or chatbots for health information or advice, according to a KFF Health Tracking Poll. Usage is highest among adults 18 to 29, with 36% using AI for physical health questions and nearly 30% for mental or emotional health. Black and Hispanic adults, along with those without insurance, are more likely to use AI for mental health guidance, suggesting it's also an access issue. People want quick answers, privacy, and a way to understand their health before deciding whether to visit a doctor. Satisfaction is high, with over 90% for physical health guidance and about 85% for mental health, but 77% of adults are concerned about sharing personal health information with AI tools. Employers may want to provide guidance on what types of AI tools are appropriate, educate employees on privacy, and look at AI usage as a signal for where employees are not getting what they need from the current system.
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