Salesforce is crowdsourcing its AI roadmap — with customers

Salesforce is developing its AI roadmap by gathering feedback from its 18,000 customers. The company meets with some customers as often as once a week to discuss product development. Salesforce has released new AI products, including Agentforce, an AI agent management platform, and AI features for Slack. The company's president and chief technology officer, Muralidhar Krishnaprasad, stated that customers needed 'last-mile tech' to fully utilize large language models, prompting Salesforce to launch Agentforce. Salesforce's approach uses direct customer feedback to build products, assuming other enterprises will have similar needs. The company's executive vice president, Jayesh Govindarajan, said the innovation is a direct result of working with customers and classifying the problems they face.