Salesforce Layoffs: Why Software Giant Is Cutting Jobs Again Despite Its Big AI Push

Salesforce has conducted another round of layoffs, eliminating 86 positions in California across departments including sales, administration, technology, and product functions. According to a Worker Adjustment and Retraining Notification (WARN) filing, the job cuts primarily impacted teams associated with Agentforce, its AI-driven platform, as well as employees from Mulesoft and Marketing Cloud. A source confirmed that core AI development teams working on Agentforce’s core product remained unaffected. The affected employees will continue receiving pay until August 7, with severance packages varying by role and tenure, potentially extending up to six months. Employees aged 60 or older are eligible for an additional four weeks of benefits. This latest round of layoffs follows a separate restructuring effort in January, where Salesforce cut fewer than 1,000 positions. The company, which employs over 80,000 people as of January’s end, has not issued a public statement regarding the recent workforce changes. Investor concerns about AI-driven automation have pressured Salesforce this year, with shares declining over 30% since the start of the year. Market participants question whether AI advancements could reduce demand for traditional enterprise software, including Salesforce’s customer relationship management (CRM) products. The rise of autonomous digital agents and automation tools has sparked speculation about how enterprise software may evolve in the coming years. Salesforce remains one of the world’s largest enterprise software providers despite the job cuts and market challenges.