San Diego County Sheriff's Office deploys new Automated, non-emergency phone number
The San Diego County Sheriff's Office has launched a new automated phone number, 858-868-3200, for non-emergency calls, utilizing an artificial intelligence call-processing system to reduce waiting times. The AI system asks a series of questions to direct callers to the correct resource or dispatcher.
The San Diego County Sheriff's Office has introduced a new automated phone number for non-emergency calls. The number, 858-868-3200, is now in service for reporting suspicious activity, noise complaints, and general inquiries. The office has implemented an artificial intelligence call-processing system to handle up to 400,000 non-emergency calls annually. The AI agent asks a short series of questions to transfer callers to the correct sheriff's resource or provide the required information. All 911 calls will continue to be answered by trained dispatchers. Callers are instructed to use 911 for emergencies, such as immediate threats to life or property, crimes in progress, or medical emergencies.
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