Solving the shadow IT crisis in travel
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The use of unsanctioned technology, known as shadow IT, is a growing challenge for businesses, particularly in the travel industry. Employees are using unapproved AI tools and platforms, posing risks to security, finance, and regulatory compliance.
The increasing use of unsanctioned technology, or shadow IT, is a significant challenge for businesses, particularly in the travel industry. Employees are turning to unapproved AI tools and platforms due to poor user experience with authorized tools. This can lead to data breaches, travel safety risks, and non-compliance with privacy regulations. Bookings on unauthorized systems can result in scam purchases, chargebacks, and lost discounts, adding up to millions of pounds in expenses and lost savings. The main sources of financial loss include direct fraud and reimbursement losses, illegitimate bookings, and inefficient spending. To mitigate these risks, businesses must address the root causes of shadow IT and implement effective management strategies.
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