The CRA says it’s using AI — but not for personal tax return decisions
The Canada Revenue Agency (CRA) is using artificial intelligence (AI) for internal operations and customer service, but not for making decisions on personal tax returns. The CRA has 19 AI systems, including a chatbot that provides general information to Canadians.
The Canada Revenue Agency (CRA) is exploring the use of artificial intelligence (AI) to increase efficiency. The CRA has 19 AI systems, including a chatbot powered by generative AI tools, which provides general information to Canadians 24/7. The agency emphasizes that AI is not used to make decisions on personal tax situations. All tax returns and individual tax files are reviewed and processed with human oversight. The CRA also uses AI for internal operations, such as classifying and sorting documentation, and corporate functions. Employees use internal generative AI models for drafting and summarizing internal documents, as well as coding assistants for developers.
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