The real reason company AI rollouts fail
A growing body of research suggests many executives are making a costly mistake by abandoning the human connection when adopting artificial intelligence. CEOs overestimate employee enthusiasm for AI adoption, with 76% believing their workers are on board, while the actual figure is 31%.
Companies adopting artificial intelligence are making a costly mistake by abandoning the human connection. Stanford psychology professor Jamil Zaki warns that CEOs are pulling back from empathy, with 59% now considering it nonessential. Executives overestimate employee enthusiasm for AI adoption, with a 45% gap between perceived and actual support. Workers fearing obsolescence are unlikely to champion AI tools. Zaki recommends involving employees in co-creating AI strategy and investing in front-line managers to drive workplace empathy. The fastest path to using technology well involves working with the people you're asking to use it.
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