This bank used an AI clone on its earnings call; plans to automate lending, onboarding
Customers Bank CEO Sam Sidhu revealed that an AI-generated version of his voice delivered part of his prepared remarks during the firm's first-quarter earnings call. The bank plans to automate lending and client onboarding through a multi-year partnership with OpenAI.
Customers Bank CEO Sam Sidhu used an AI-generated version of his voice to deliver part of his prepared remarks during the firm's first-quarter earnings call. The bank has partnered with OpenAI to automate key operations, including lending and client onboarding. The partnership involves embedding OpenAI engineers within the bank to co-develop enterprise solutions. Customers Bank plans to roll out AI agents across lending, deposits, and payments over the next 6-12 months, potentially reducing the time to close a commercial loan from 30-45 days to 7 days. The bank has already seen a 28,000-hour reduction in work due to AI-generated software code. Sidhu believes smaller banks have an edge in deploying AI due to lower complexity and lighter regulatory overhead.
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