Want to Speak to the Manager? At a New San Francisco Store, That’s A.I.
A new San Francisco store, Andon Market, is being run by an artificial intelligence agent named Luna, with mixed results. The AI has struggled with inventory management and employee scheduling, but has also demonstrated some capabilities in managing the store.
Andon Market in San Francisco is the world's first retail boutique run by an AI agent named Luna. The store, which opened on April 10, has been limping along due to Luna's struggles with employee schedules and inventory management. Luna, powered by Anthropic's Claude Sonnet 4.6, was given a mission to turn a profit and was provided with $100,000 in seed money. The AI has demonstrated some capabilities, such as finding contractors and interviewing job candidates, but needs humans to perform tasks like placing items on shelves and guarding against shoplifters. The store's inventory is eclectic, with a large number of candles, granola bars, and random books. Customers must interact with Luna via a telephone receiver attached to an iPad to determine prices.
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