Yelp introduces an AI chatbot to help users sift local recommendations
Yelp has introduced an AI chatbot to help users find local recommendations by analyzing reviews and providing relevant information. The chatbot aims to provide transparent results by showing the evidence underlying its findings.
Yelp has launched an AI chatbot to simplify the process of finding local recommendations for users. The chatbot analyzes the company's vast repository of 330 million reviews to provide relevant information. For example, if a user asks for a good place to get coffee with a dog, the app will show recommendations alongside relevant reviews. Yelp's chatbot stands out by pointing to the reviews that led to its recommendations, addressing consumer concerns about AI providing misinformation. The company hopes this feature will help it regain traction in a market dominated by Google. Yelp depends on Google for over 70% of its US web traffic and has been pursuing an antitrust lawsuit against Google since 2024.
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